Store Policies

Overview

SEASONAL HOLIDAYS OPENING INFORMATION

Crave Trading Limited t/a Lets-Have-A-Party.co.uk & Bargainfancydress.co.uk is closed from 3 pm Friday 23 December 2011 to Tuesday 27 December 2011. Phone lines will be open from 9 am Wednesday 28 December 2011 to Friday 30 December 2011 closing at 1 pm.

Customer Services E-mails

Customer Services Department will be answering e-mails on Wednesday 28 December, Thursday 29 December, Friday 30 December 2011 – open from 9 am to
4 pm and Friday 31 December 2011 –from 9 am to 1 pm.

Returns

If you require returning your costume, please return the costume in its original packaging undamaged and unworn together with the picture card. All accessory items must not be opened to obtain a refund due to not being suitable and/or damaged, please return to Unit 10 Severnlink Distribution Centre, Newhouse Farm, Chepstow, NP16 6UN enclosing your order number, name and address. Postage is non refundable as per our Terms and Conditions.

All our Terms and Conditions are stated within the Store Policies under
Returns Policy.

* * *

All of the Team at Crave Trading Limited would like to wish all our customers
Happy Holidays and Best Wishes for 2012

At Lets-Have-A-Party.co.uk we pride ourselves in having office & warehouse facilities that allow us to maintain high stock levels and provide a speedy and efficient delivery service.

Our overriding principle is to provide a customer service experience which exceeds all customer expectations.

How to Contact Us

Email on cust_support@lets-have-a-party.co.uk. We can't promise an immediate response to your E-mails but we will always do our best to ensure that your message is dealt with within 24 hours of receipt

Telephone Number: 0844 3576144.

Write To Us At:
Crave Trading Limited
Unit 10 Severnlink Distribution Centre
Newhouse Farm Industrial Estate
Chepstow
NP16 6UN

Customer Support is available by Phone and Email Between 9am and 4.30pm Monday to Friday (except Bank Holidays and any other Seasonal Holidays)

Bulk Order Discounts

If you have a bulk order to place, we are always happy to consider offering a discount price on a case by case basis.

In order to qualify for a discount please email a list of your required items to bulk_sales@lets-have-a-party.co.uk for our consideration.

Making A Purchase

Making a purchase could not be easier. Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart.

Once items are in the cart you can adjust the quantities required (zero to remove an item) and press the update button to change the quantity in the cart. After you have finished your selections, continue to the checkout.

At checkout you will be asked for a few details that we need in order to process the order.

Methods of Payment

We accept payment by debit or credit card, Paypal, bank/building society cheque and postal order cheques. We are sorry, but we cannot accept cash OR personal cheques. All bank/building society cheques and postal orders cheques should be made payable to Crave Trading Limited .

We accept payment via the telephone for credit, debit cards.

Please note that no order will be dispatched for shipping until it is paid for in full or is accepted.

Cards we accept are: Visa, Mastercard, Maestro (Switch), Solo, Visa Debit (Delta), American Express, Visa Electron.

Costume Sizing

Most costumes come in standard size Small, Medium and Large. If the costume does not state a specific size this generally means ‘one size fits most adults'. We also offer a 'Teen' range and an extra large range where stated.

Please note that the suggested sizes are only a guideline.

Each Costume has sizing information shown in it's detailed screen

We also have an overall sizing chart available via Sizing Chart

Stock Availability

Unlike many competitors, we pride ourselves in maintaining high stocking levels for all products.

Our website runs on a 'real time' database based on stock in our warehouse.

Quite simply, if you can add an item to your shopping basket, it is in stock.

Our system is configured to alert you within the product page showing available stock.

We can assure you that you can be confident that when making a purchase, the selected items will be available for immediate shipment. Should an issue occur, we would contact you immediately via e-mail.

Postage & Shipping

Our statistics show that our customers within their delivery expectations and without complaint.

We offer a wide range of delivery options - Please see our delivery pricing page.

Meeting Your Required Date

We do ask you to place a "Party Date" before checkout and we will make every reasonable effort to accommodate this requirement. However, we advise that we will not be bound by this date. Should an order be shipped and arrive after your Required By date with no previous notification of Cancellation, our Returns Policy will apply.

Cancellation of Order

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone or e-mail. You will not be charged any penalty and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.

Order Cancellation: Post-Shipment

You may cancel your order up to 7 working days from day after the receipt of your purchase.

You must take care of our goods whilst they are in your possession and any item for refund must be received back in its original shipped condition and original packing.

You will be invited to return the goods in an unused state for refund.

Please see our Returns Policy for more information.

You are responsible for the safe return of the goods and all costs associated with returning your order. In the event of a refused delivery by any of our delivery carriers you will be responsible for the costs of returning the items as charged to us by our carrier which is £15.

These costs are also applied where our carrier has attempted delivery and contacted you to make arrangement for redelivery and redelivery was not possible causing the goods to be returned to us.

£15 is applied for all returned, refused or attempted delivery courier packages.

Returns Policy

All goods purchased from Lets-Have-A-Party.co.uk may be returned for refund, exchange or replacement within 7 working days from the day after receipt of delivery [*].

Before sending the parcel back to us, you will need state your name, order number and address including postcode and enclose this with the returned item, as failure to do so may result in delay of any refund.

May we please ask you to additionally note:

You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing with picture card. The item must be without damage or use. All original packaging including picture/header cards should accompany any returned item undamaged. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.
We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging with picture card is in any way missing, damaged/split or the costumes smell that they have been worn over a period of time, we cannot refund.
That you or your carriers are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" or "Special Delivery" service.
We regret outbound shipping, packing and insurance cannot be refunded.
We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
Please return the goods to the address on the top of your receipt/invoice including the Invoice Number. Any returned items not including such information may well be delayed.
Any returned goods that we receive which are outside of this Returns Policy would be defined as 'In Dispute'. Such ‘In Dispute' items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such ‘In Dispute' items back to you; otherwise they will be destroyed within 91 calendar days from their receipt back to us.
We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original is returned to Lets-Have-A-Party.co.uk. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case-by-case basis.
- Should an item not be required and is returned and received by us between 7 working days and 30 calendar days, we will be happy to accept the item(s) back with refund of goods to the value of 70% of the purchase price (excluding shipping) or refund 100% if taken as a gift certificate redeemable in future for use at Lets-Have-A-Party.co.uk or BargainFancyDress.co.uk.
- Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs.

* "7 working days from the day after receipt of delivery" shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.

Product Guarantee

All of our products come with our 30-day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earliest.

You will need to include the Invoice/Order Number, your name and postcode with your parcel back to us as failure to do so will result in delay of any refund.

May we please ask you to additionally note:

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
Please return the goods to the address on the top of your receipt/invoice including the Invoice Number. Any returned items not including such information will have actions delayed.
Any returned goods that we receive which are outside of this Returns Policy would be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you; otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to Lets-Have-A-Party.co.uk.

Product Images

All images that portray costumes or items are used with the permission of the Copyright holder. Lets-Have-A-Party.co.uk make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased. However Lets-Have-a-Party.co.uk cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.

It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.

VAT Tax Charges - General

All the prices in the store are shown inclusive and exclusive of VAT where applicable at the prevailing rates. We sell in UK Pounds Sterling (£) -

Example products where VAT is liable or exempt are:

Adult clothing: Liable.
Child Clothing: Exempt.
Accessories & Wigs Including Harry Potter™ Robes : Liable.
Postage & Shipping: Liable. HMCE dictate we have to charge VAT on Postage & Shipping in line with the VAT rate of the items being sent. Please do not confuse not having to pay VAT on postage stamps from the Post Office.

VAT is applicable to any purchase with destination address within the UK or EU and is calculated based upon the shipping address detail

Our VAT Number is GB 862 7706 01

Credit Card & Personal Data Security

No credit or debit card or similar information is held by Crave Trading Limited, all address and personal data is entered on our website using 128bit encrpytion to ensure security of this data.

Crave Trading Limited complies with the Data Protection Act and is registered as a data holder with the relevant authorities.

General

Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.

Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging.

All prices are correct at time of publication. Lets-Have-A-Party.co.uk reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and required within 3 days, so that we do not let you down, we may make a decision to ship the replacement item to you with a written rationale on the invoice. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.

All goods remain the property of Crave Trading Limited until paid for in full.